Get Remote Support
Let a BlueCloud technician see your screen and fix the problem with you. Nothing is installed. Just run it while you're on the phone with us, and close it when you're done.
Only do this while you are talking to BlueCloud.
Call us at 855-258-3456
or have an open BlueCloud support ticket first. BlueCloud will never contact you unexpectedly
and ask you to download this. If someone does, hang up and call us on the number above.
BlueCloud Quick Support
For Windows 10 and 11 PCs · one-time · nothing to install
It looks like you're not on a Windows PC. This download only works on Windows.
For a Mac, Linux, phone or tablet, please call us at 855-258-3456.
Download BlueCloud Quick Support
BlueCloud-QuickSupport.exe · 2.2 MB
How it works
- Call us at 855-258-3456 (or reply to your ticket) so a technician is ready.
- Download and open BlueCloud Quick Support. If Windows asks whether to run it, choose Run.
- That's it. Your technician can see that you're waiting and connects to you. There is nothing else to click.
- When you're finished, close the BlueCloud Quick Support window. The session ends and the technician can no longer connect.
What this does
- It is a small, one-time support app (MeshCentral Assistant) that is pre-set to connect only to
BlueCloud's support server,
mesh.blueuc.com. - It does not install anything, add a service, or enrol your PC in our management system.
- It connects only while its window is open.
- While its window is open, your BlueCloud technician can see and control your screen. Close the window to end the session at any time.
- It keeps a small settings entry in your Windows user profile so it remembers this PC next time.
- Only signed-in BlueCloud technicians can take a session, and every connection is logged.
Check the file
SHA-256:
455e64cc7c76fd81792b78245c042a815f17508e2201bb3f328bd85d4df0a039
Mac, Linux, phone or tablet?
Call us at 855-258-3456 and we'll help you another way.
BlueCloud managed clients
Your company computers are already set up for support. Just call us or email support@blueuc.com.